FAQs
1. Can I cancel or modify my order?
If you need to cancel or change your order, please reach out to us within 12 hours of placing it. Once your order enters the preparation stage, we won’t be able to make any changes or cancellations.
2. How long will my order take to arrive?
Estimated delivery times are as follows:
- United States, United Kingdom, Europe: 5–10 business days
- Australia, Canada, New Zealand: 5–15 business days
- Central & South America: 10–20 business days
- Asia: 5–15 business days
Note: Please allow an additional 1–2 business days for order processing. These are estimated timeframes and deliveries may occasionally be quicker or slightly delayed.
3. What are the shipping costs?
Standard shipping is $3.99. Enjoy free shipping on all orders over $79!
4. Do you ship internationally?
Yes! We ship to the US, UK, Canada, Australia, Europe, and many other countries worldwide. If you’re unsure whether we deliver to your country, feel free to email us at info@shoeride.com.
5. What payment methods do you accept?
We offer several convenient payment options:
- Major credit/debit cards (Visa, Mastercard, and more)
- Digital wallets (PayPal, Apple Pay, Google Pay)
6. What should I do if my payment is declined?
If your payment is declined, try clearing your browser’s cache and cookies or placing your order using a different browser or device. Still need help? Contact us at info@shoeride.com and we’ll assist you!
7. Where can I find my tracking number?
Once your order ships, you’ll receive an email with your tracking number. If you haven’t received it or if it isn’t working, simply email us at info@shoeride.com, and we’ll help you track your order.
8. Will I have to pay customs duties or taxes?
Import taxes and duties vary by country and are the customer’s responsibility. We recommend checking with your local customs office for details specific to your location.
9. What happens if my package doesn’t arrive?
If your order hasn’t arrived within 60 days of shipment, contact us at info@shoeride.com. We’ll either reship your order or issue you a full refund.
10. What if my item arrives damaged or incorrect?
We’re here to make it right! If you receive a damaged, defective, or wrong item, simply email a photo or video to info@shoeride.com. We’ll send a replacement or offer store credit.
Note: We cannot offer exchanges or refunds for items that aren’t defective.
11. Why are some items missing from my order?
To speed up delivery, items may be shipped separately from different warehouses. You might receive multiple tracking numbers and packages. Rest assured, your remaining items are on the way! If you experience any delays beyond our estimated shipping time, contact us at info@shoeride.com.
Still have questions?
We’re happy to help! Email us anytime at info@shoeride.com, and our support team will respond promptly.
