Return & Refund

At Shoeride, we want you to be fully satisfied with your purchase. If you are not, you have 14 days from the date of delivery to request a return or exchange. Unfortunately, we are unable to process any returns or refunds after this period.

How to Request a Return

1. To initiate a return or exchange, please email us at info@shoeride.com with the following details:
   • Your order number
   • The name of the product you wish to return or exchange
   • Photo or video evidence clearly showing the issue or defect
2. For your return to be eligible:
   • Items must be unused, unwashed, undamaged, and in original condition.
   • Products must include all original packaging, tags, and labels.
   • Returns that do not meet these conditions will not be accepted, and the customer will bear all associated costs.

Return Shipping

• Please use registered mail with a tracking number when returning your item. We are not responsible for lost returns without a tracking record.
• Customers are responsible for return shipping fees in the following cases:
  • Incorrect Orders: If you ordered the wrong item or size, you are responsible for the shipping fees both ways. If you opt for a refund instead of an exchange, only the product price will be refunded.
  • Change of Mind: If you decide you no longer want the product, please contact us within 7 days of receiving your order to arrange a return.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7 business days.
• Please note: Shipping fees from the original order are non-refundable.

Non-Returnable Items

Certain items cannot be returned, including:

• Shoe accessories (laces, socks, polish, etc.)
• Final sale items

Contact Us

If you have any questions about returns or refunds, feel free to reach out at info@shoeride.com.